SHIPPING
SHIPPING WITHIN EUROPE
We offer reliable shipping throughout Europe. Shipping rates are calculated at checkout based on your exact delivery address. Once your order is confirmed, we’ll have it processed and dispatched within 2 business days. Whether you're located in a capital city or a quiet countryside town, we partner with trusted couriers to ensure fast and secure delivery.
INTERNATIONAL SHIPPING
We proudly ship worldwide and welcome customers from every corner of the globe. International shipping costs vary by destination and will be clearly shown at checkout. We collaborate with reputable global shipping providers to deliver your order safely. While delivery times can differ depending on the country, rest assured that we strive for smooth and efficient service every step of the way.
CUSTOMS AND DUTIES
Please note that international orders may be subject to customs duties and taxes based on your country's regulations. Any additional charges incurred for customs clearance are the responsibility of the customer.
ADDRESS ACCURACY
It's essential to provide accurate shipping information during checkout. We cannot be held responsible for orders shipped to incorrectly provided addresses.
RETURNS
ELIGIBILITY FOR RETURNS
Products can be returned within 30 days of the delivery date. To be eligible for a return, the item must be unused, unworn, and in the same condition as received including boxes. Any signs of wear or damage may void the return eligibility.
REFUND PROCESS
Upon receiving the returned item and verifying its condition, we will process the refund within 5 days. Please note that refunds will be issued to the original payment method used during the purchase.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or product defect). We recommend using a trackable shipping service to ensure the safe return of the item.
For any questions or concerns regarding returns, feel free to reach out to our customer service team at Fiore.casalusso@gmail.com. We are here to assist you throughout the return process.